Covid-19 has had a significant change in U.S shopping behavior in-store. Quality used to be the top priority, now consumers prioritize availability. Health concerns and product shortages have led to these behavior changes. Store owners need to consider these new priorities and make integrations into their current operations. For example, displaying recommended alternatives and in-store product lookup would increase availability to shoppers. Being able to adjust and understand people’s behaviors will position your business more likely to succeed. For more information on creating a convenient and safe shopping experience take a look at the infographic below.
Infographic created by First Data, a credit card processing company